RETURNS , REFUNDS & EXCHANGES
The general refund policy of Czarina & Caroline Eves allows you to withdraw within thirty (30) days from the date of delivery of the Products, without having to provide reasons and without having to pay any penalties. Beyond this time, you will no longer be able to exercise your right of withdrawal.
We ask you to submit a notification of withdrawal online using the Contact form. The return must reach us within the 30 day maximum period stated.
Products must be returned in their original packaging, untampered, undamaged, together with their purchase invoice or a copy in the case of a partial return. You are responsible for any reduced value of the Product resulting from handling by you beyond what Czarina and Caroline Eves consider is necessary to establish the nature, characteristics and functioning of the item.
PLEASE NOTE the following restrictions below when trying on scarves. We reserve the right to make a deduction from any refund/exchange for loss in value to the Product if we decide that that loss is the result of unnecessary handling by you. All requests for refund or exchange are made at the sole discretion of Czarina and Caroline Eves . We have the final decision on whether the item is judged to have contravened any of the restrictions, including but not limited to : having been deemed to have been tried on with jewellery, makeup , hand , face or body creams or gels, PERFUME . Having been worn , unnecessarily creased, tied or folded (including incorrect packaging upon return) , security devices and labels missing, tampered with or damaged in any way.
Postage costs of returning a product for exchange or refund are to be borne by yourselves. In order to do this, you must return the Products to us via a signed for service with full insurance up to the value of the item being returned, within a maximum of thirty (30) days of your notification of withdrawal. Czarina & Caroline Eves will not be held responsible for the loss or damage to any item whilst in transit, if it is sent to the wrong address or delivered late insofar as you must bear the risks of the shipment method you have chosen and initiated.
In the event of a disputed quality issue please enclose with your return package the delivery invoice stating the parcel tracking number for consideration.
Under no circumstances will it be possible to grant you an electronic credit note for use on the Czarina or Caroline Eves online sites. We do not currently offer the option of exchange or refund via the Site for Products purchased own any other way other than the websites.
When requesting an exchange, please indicate what you wish to receive in exchange for your order.
If the amount of the Product(s) selected in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference in accordance with these Terms and Conditions of Sale.
If the amount of the Product(s) selected in replacement is less than the amount of the Product(s) returned, Caroline Eves & Czarina will consider reimbursing the cost difference by gift card or refund. If the item was received as a gift only the customer having purchased the gift may ask for a refund and have his/her bank account credited) in accordance with these Terms and Conditions of Sale.
If you ask for an exchange of Products, the shipping costs for the first shipment will not be refunded, but you will be charged for the costs of the second shipment on the basis of the shipping method selected.
If a refund has been granted, the product(s) every effort will be made to refund within (a) seventy-two (72) working hours of receipt of the returned goods, or (b) fourteen (14) days after the day you provide evidence that you have returned the product(s). The refund shall be issued via the same payment method used for the
order. Please note that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times. In any event, you will not incur any fees as a result of the reimbursement but we may withhold the refund until we have received the item back or you have supplied evidence of having sent back the item, whichever is the earliest.
GIFTS ORDERED ON CZARINA/CAROLINE EVES WEBSITES
Only the customer having purchased the gift may ask for a refund in the context of the right of withdrawal (insofar as it is only possible to credit the bank account of the person having ordered the product).
In the event of an exchange, the standard shipping costs for the first shipment will not refunded, and you will be charged for the costs of the second shipment on the basis of the shipping method selected if an exchange is required.
Czarina & Caroline Eves will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be as described, fit for purpose, or satisfactory. Defective products can be investigated as above.
Under no circumstances may Czarina or Caroline Eves be held liable for any damage not resulting from a failure on the part of Czarina or Caroline Eves to comply with one of its obligations.
The Products ordered remain the property of Czarina or Caroline Eves until full payment for the Products has been received by Czarina or Caroline Eves. However, you assume the risks (in particular regarding loss, theft or damage) relating to the delivered Products from the moment they are delivered to the address specified when placing your order.
All of the images on this website are copyright Caroline Eves unless otherwise credited. All rights are reserved, and no usage or reproduction of any type may be made of any image taken by or copyright to Caroline Eves without the express permission of Caroline Eves.
PLEASE NOTE: Every attempt is made to ensure that the images on the website show colours as faithfully as possible. From delivery to delivery there may be slight variations from the producers which are within commercial tolerance. Please note that all monitors show colour slightly differently. Caroline Eves and Czarina take no responsibility for any slight variation in design or colour which may occur from time to time.
Availability of Products:
Our Product offers and prices are valid as long as they remain visible on the Site, subject to availability. Exceptionally, errors or changes may be made. If a Product is unavailable after ordering, we will inform you of such unavailability by email. You will then be presented with the choice to order an alternative Product from the Site or to cancel your order.
Czarina and Caroline Eves shall not be liable if Products are out of stock or unavailable.
Czarina & Caroline Eves reserves the right to change the Products offered on the Site at any time and without any prior notice.
GENERAL TERMS & CONDITIONS
The purchase of any Products offered on the www.czarina.co.uk or carolineves.myportfolio.com website (hereafter known as the “Site”) is subject to these terms and conditions of sale for the Site ("Terms and Conditions of Sale"). Our Products are exclusively intended to be sold to end consumers, natural persons or corporations, with the exclusion of all resellers or intermediaries acting on behalf of resellers.
Consequently, the customer affirms that it is acting as the end consumer and does not intend to resell our Products for commercial purposes.
Czarina and Caroline Eves may update these Terms and Conditions of Sale at any time. You can view the applicable version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labelled “Terms & Conditions”. The Terms and Conditions of Sale applicable at the time of entering into the contract of sale are those which are binding on you.
The current Terms and Conditions of Sale applicable at the date of your order. The said terms and conditions may be viewed prior to your purchase We reserve the right to not accept any order placed by a customer with whom it has a dispute concerning a prior order, or if we have reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity, or on any other legitimate grounds.
We reserve the rights to amend the prices of the Products on the Site at any time and without any prior notice. Products are invoiced on the basis of a price list posted on the Site at the time of your order, subject to the availability of the Products ordered at this time.
All orders are payable in GBP and must be paid for immediately at the time of ordering.